Work as part of the Libraries and Lifelong Learning team to provide high-quality services to our diverse community in the Library Operations Support officer role. 

In this role you will provide high quality customer service to support the community to access and use Library services and resources and provide administrative support to library operations and resource management at the Ballarat Library. 

Position Objectives 

• Support and assist the community to access and use Library services and resources 

• Providing high quality customer service and plan and deliver high quality programs that support learning, literacy and social inclusion 

• Provide high quality administrative support to library operations and resource management 

Key selection criteria 

• Qualifications and experience as listed above. 

• Demonstrated ability to champion, model and promote the corporate values. 

• Demonstrated communication and customer service skills and ability to deal with difficult customers. 

• Highly developed interpersonal skills with demonstrated ability to engage and work with a diverse range of stakeholders including parents, colleagues and local community members 

• Ability to develop working relationships with staff and work together in a team environment. 

• Knowledge and understanding of health and safety issues relevant to work activities and work area 

Before you apply, please visit the City of Ballarat careers hub and review the relevant Position Description for the role.  When applying, ensure you provide a cover letter, current resume and address the Key Selection Criteria outlined in the position description by providing relevant examples. 

If you would like to discuss the opportunity, please contact Jo Lockwood, Coordinator Ballarat Library and Learning, 0400 363 589. 

*in the case that we receive a high volume of applications, we reserve the right to close this advertisement before the current closing date. 

How to apply:  

To apply for this position please click on the Apply button and submit your application. The closing date for this position is Sunday 27 October 2024.  

The successful applicants will be required to undergo a full employment medical and police check.  

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access.  We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check.