Job Details

Customer Experience Officer - Aquatic Centre
  • Part-time and Casual roles at the Ballarat Aquatic & Lifestyle Centre
  • Hourly Rate $29.74 plus 25% casual loading and 10.5% super
  • Evenings and weekend availability required

We currently have exciting opportunities for customer focused individuals to join our Customer Experience team at Ballarat Aquatic and Lifestyle Centre.

 Customer Experience Officers are our frontline staff who will deliver service quality that exceeds the expectations of our customers.

To succeed in this role you will gain a thorough understanding of all programs that are run at the centre and will help to match these programs and benefits to the unique needs of each of our customers. The successful candidates will possess excellent communication and customer service skills and will enjoy working in a fast-paced team environment.

We are looking for individuals who are available to work a broad range of hours across centre opening hours:

  • Monday to Friday 5.30am to 9.00pm
  • Saturday: 5.30am to 6.00pm
  • Sunday: 7.30am to 6.00pm

However, we are predominantly seeking availability between 4.00pm - 9.00pm Monday to Friday as well as weekends is preferable.

This is a band 3 classified role, starting rate $29.74 per hour plus casual loading and 10.5% super.

How to apply

To apply for this position please click on the Apply button and submit your application.  The closing date for this position is Tuesday 7 February 2023.  Please ensure that you provide a cover letter and current resume.

The successful applicant will be required to undergo a full employment medical and police check.

Note: applications will be assessed during the application period and you may be asked to attend an interview prior to the closing date.  


For further information on this position, please contact please contact Kristie Hoskin, Customer Experience Team Leader, 5329 1676.


The City of Ballarat has a zero tolerance for child abuse and promotes the safety, wellbeing and inclusion of all children, including Aboriginal children, children from culturally and/or linguistically diverse backgrounds, and children with disability.

Job Ref: SW000042
Submitted: 24-01-2023

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