Job Details

Animal Management Officer
  • Permanent, Full-time position with a Monthly Rostered Day Off (RDO)
  • Band 4 Salary range from $62,630 to $66,755 per annum plus statutory superannuation
  • Provide assistance to the Community undertaking specific animal control duties

The Role  

A permanent, full-time position exists in our Animal Management team as Animal Management Officer. This position is required to undertake a range of activities to meet Council’s Animal Management Service responsibilities and to provide efficient and effective customer service by responding to enquiries, including attendance on site to resolve animal management situations to ensure community safety and wellbeing and the protection and conservation of our natural and manmade environment. 

Reporting to the Team Leader Animal Management you will provide assistance to the Community to achieve and implement corrective actions relating to animal confinement and care by:

  • Assist the Animal Management Services team and its management in respect to animal management and associated local laws.
  • Ensuring all briefs of evidence meet the statutory and evidential requirements and that appropriate action has been taken to facilitate court action.
  • Issue Animal Infringement Notices (when required) pursuant to the Domestic Animals Act 1994 and Councils Local Laws, in accordance with the Infringements Act 2006 and Council’s policies and procedures.
  • In accordance with Councils standard operating procedures, attend to on-site situations that require resolution to protect community safety and wellbeing. Typical examples include livestock wandering at large on roadsides, dog attacks, dog barking nuisance complaints, cat nuisance complaints, animal nuisance complaints (rooster, sheep, goat), excess animal complaints and investigations, animal welfare complaints, patrols of dog parks and on lead public areas, securing roaming dogs, dangerous & menacing dogs or other animal-related issues that are causing an immediate threat to public safety (excluding wildlife issues).
  • Participate in an After Hours roster once a month for a seven-day period by responding to telephone enquiries and providing effective animal management emergency services. Responsibilities include collecting contained stray or roaming dogs, collecting injured animals and seeking veterinary assistance (if required), wandering livestock, conducting Shelter feeds and taking appropriate steps to resolve animal management complaints throughout the after-hours roster period.
  • Manage animal management enforcement cases from start to finish in accordance with Council’s standard operating procedures. Including following up on enforcement cases, prepare and attend Panel meetings providing a recommendation to determine the way forward. Update and complete detailed notes on Council customer service requests (CSR’s) and Councils databases Trim and Pathways.
  • Provide advice and education to external customers on animal management issues and associated Local Laws.
  • Record information to enable subsequent enforcement to follow up, either as an authorised officer, or by referring the details to an authorised officer for follow up.
  • Maintain records and systems appropriate to the position.

About You  

To be successful in this role you will be willing to undertake a range of activities to meet specific animal control duties for the City of Ballarat whilst providing effective customer service by responding to animals at large and dog and cat collections by applying the relevant sections of the Domestic Animals Act 1994, Impounding Livestock Act 1994 and Council’s Local Laws. 

The successful candidate will represent the City of Ballarat Animal Management Unit by displaying Councils’ values and behaviours at all times and preferably be suitably qualified with the following experience:

  • Completion of training course(s) in Municipal Law Enforcement with a focus on animal management is preferred and /or- 
  • Knowledge and experience in handling a variety of animals, with particular experience in handling dogs and livestock.  
  • Proficient in the use of computer software such as word processing and database packages.
  • Experience in dealing with difficult customers and situations.

Key Selection Criteria  

  • Knowledge of application of the Domestic Animals Act 1994, Impounding of Livestock Act 1994, Local Government Act 1989 and Council's Local Laws.
  • Experience in Animal Management with experience in handling dogs and livestock.
  • Proficiency in the use of computer software such as word processing and database packages.
  • Excellent written and oral communication skills, including the ability to prepare letters, memoranda’s, investigation reports and brief preparation.
  • Time management skills with the ability to prioritise tasks.
  • Experience in dealing with difficult customers and dispute resolution.
  • Knowledge and understanding of health and safety issues relevant to work activities and work area.
  • Current Victorian Drivers Licence.

To Apply  

To apply for this position please click on the Apply button and submit your application.

The closing date for this position is 12 noon Monday 27th June 2022. Please ensure that you provide a cover letter, current resume and answer screening questions based on the key selection criteria.   

The successful applicant will be required to undergo a full employment medical and police check.  Covid-19 vaccinations are required for this role. 


For any additional questions, please contact Clare Douglas-Haynes, Coordinator Animal Services on 0419 346 565.

The City of Ballarat is an Equal Opportunity employer committed to providing a safe and inclusive working environment that embraces and values child safety, diversity and flexibility. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace. We welcome and encourage applications from people living with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, intersex or queer.  We support flexible and accessible working arrangements for all and are committed to ensuring that all jobs in our workforce can be performed flexibly. If you're short listed for a role and are looking for flexibility, we encourage you to start the flexible working conversation with the hiring manager to find out what options may be possible for the role you're applying for

Job Ref: LS000209
Submitted: 10-06-2022
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